Right to Cancellation
RIGHT TO CANCELLATION
You have the right to cancel this contract within fourteen days with no obligation to provide a reason. The cancellation period lasts fourteen days from the day you or a specified third party who is not a consignor obtained the items. To exercise your right to cancellation, you must inform us of your decision to cancel this contract at:
a Novation cosmetics GmbH
Hattinger Straße 417
Fon: +49 (0) 234 91 22 11 10
Fax: +49 (0) 234 91 22 11 20
You must send us an explicit declaration, for example by post, fax or e-mail, of your decision to cancel the contract. For this, you may use the attached sample cancellation form, however this is not a requirement. With regard to the cancellation deadline, you must simply send your intention to exercise your right to cancellation before the cancellation deadline.
If you cancel this contract, we will immediately refund all payments that we have received, including delivery costs (except for additional costs in the event that our standard, cheaper delivery offer was not used), immediately and not later than fourteen days from the day we receive your decision to cancel the contract. For this refund, we use the same payment method that you used for the original transaction, unless other arrangements have been expressly agreed on; under no circumstances will you be charged for this refund.
We can refuse this refund until the items have been returned to us or you can provide proof that the items have been sent back, depending on which comes first. You have no more than fourteen days from the day you inform us of the cancellation of the contract to return the items to us. The deadline is met provided you have sent the items within the fourteen days.
We will pay for the items to be returned. You must pay for any loss in value if, upon inspection of the condition, features and functionality of the items, any defects can be traced back to you.